Refund policy

Customer Satisfaction Commitment

At Vector Tracing Pro, customer satisfaction is our highest priority.

Every project is completed using 100% manual vector tracing by experienced vector artists. Since all of our services involve custom digital artwork created specifically for each customer, refund requests are reviewed fairly on a case-by-case basis.

Our goal is always to resolve any concerns through communication, revisions, and exceptional customer service before considering a refund.

Digital Services Notice

All services provided by Vector Tracing Pro are custom digital design services created specifically for each customer based on their individual requirements and project instructions.

Because each project is custom-made and delivered digitally, completed artwork cannot be returned in the same way as physical products.

For this reason, refund requests are evaluated individually in accordance with this Refund Policy.

Before requesting a refund, customers are encouraged to contact our Customer Support team so we can review the issue and, whenever possible, resolve it through revisions or corrections.

Our objective is to ensure every customer receives artwork that meets the agreed project requirements while maintaining a fair, transparent, and professional refund process.

Before Requesting a Refund

If you are not completely satisfied with your order, please contact our Customer Support team before requesting a refund.

We are committed to resolving any concerns by:

Providing reasonable revisions
Correcting any mistakes
Adjusting the artwork based on your original requirements
Working with you to achieve the best possible result

Customer Support

Email: support@vectortracingpro.com

Please include:

Your Order Number
A brief explanation of the issue
Any reference files or additional instructions that may help us resolve your request quickly

When Refunds May Be Approved

A refund may be approved under the following circumstances:

We are unable to complete your project.
We determine that we cannot deliver artwork that reasonably matches the original project requirements provided before work began.
We cancel your order before delivering the final files.

If a refund is approved, it will be processed using your original payment method whenever possible.

Customer Approval

During the project, we may provide artwork previews, proofs, or revision versions for your review and approval.

It is the customer's responsibility to carefully review all previews, including spelling, layout, colors, dimensions, artwork details, and any other design elements before providing approval.

Once the customer approves the final artwork or requests delivery of the completed files, the project will be considered accepted and successfully completed.

After final approval or delivery of the completed files, refunds will generally not be available unless the delivered files are materially different from the approved artwork or we are unable to provide the agreed deliverables.

Any additional changes requested after final approval may be treated as a new revision or a separate project depending on the scope of the requested changes.

Project Requirements

All refund requests will be evaluated based on the original project requirements, reference files, and instructions provided before work begins.

To ensure the best possible results, customers are encouraged to provide complete and accurate project details at the beginning of the order.

Any new requests, additional design concepts, changes to the original artwork, modifications to the approved scope, or new requirements submitted after work has started will be considered outside the original scope of work and may require additional time, revisions, or additional charges.

Refund requests cannot be based on changes in project requirements or new ideas introduced after production has begun.

If you are unsure about any aspect of your project, please contact our Customer Support team before approving the artwork or requesting final file delivery.

Source Files & Third-Party Rights

Customers are responsible for ensuring that they have the legal right to use, modify, reproduce, or request the recreation of any logos, artwork, trademarks, images, or other materials submitted to Vector Tracing Pro.

By placing an order, you confirm that you own the necessary rights or have obtained appropriate permission to use the submitted artwork.

We reserve the right to decline, cancel, or refuse any project that we reasonably believe may infringe upon copyright, trademark, intellectual property rights, or any applicable laws and regulations.

Vector Tracing Pro accepts no responsibility for the unauthorized use of copyrighted or trademarked material provided by customers.

When Refunds Are Not Available

Because every project is custom-created specifically for each customer, refunds are generally not available in the following situations:

You change your mind after work has started.
You request changes outside the original project scope.
You no longer require the artwork after production has begun.
You fail to provide the files or information necessary to complete your project.
You become unresponsive for an extended period after work has started.
The final artwork has been approved by you.
The completed files have already been delivered.
The project has been completed according to the original agreed requirements.
Refund requests are based on new ideas, preferences, or requirements introduced after work has commenced.

Unlimited Revisions

Your satisfaction is important to us.

If the delivered artwork does not match the original instructions provided at the beginning of the project, we will provide reasonable revisions to correct the artwork and ensure it meets the agreed requirements.

Our priority is always to resolve any issue before a refund becomes necessary.

Order Cancellation

Orders may be cancelled before work begins.

If production has already started, cancellation requests will be reviewed based on the amount of work completed at the time of cancellation.

Refund Processing

If a refund is approved, it is normally processed within 5–10 business days.

Processing times may vary depending on your payment provider, bank, or financial institution.

Chargebacks & Payment Disputes

If you experience any issue with your order, we kindly request that you contact our Customer Support team before opening a payment dispute or chargeback.

Most concerns can be resolved quickly through communication, revisions, or corrections, and we are always committed to finding a fair and reasonable solution.

Opening a chargeback without first giving us the opportunity to resolve the issue may delay the resolution process and affect our ability to provide future support.