Privacy policy

Effective Date: July 17, 2026

At Vector Tracing Pro ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, or use our digital design services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

About Our Business

Vector Tracing Pro provides custom digital design services, including but not limited to:

Manual Vector Tracing
Logo Vectorization
Logo Recreation & Redrawing
Graphic Design Services
Custom Vector Artwork
DXF & CNC File Creation
Digital Artwork Conversion

We do not sell or ship physical products.

Information We Collect

When you visit our website or place an order, we may collect information such as:

Personal Information

Name
Email address
Phone number (if provided)
Company name (optional)
Billing address (when required for payment processing)
Order details
Messages you send us

Project Information

To complete your order, you may voluntarily provide:

Logos
Images
Artwork
Design files
Project instructions
Reference materials

Automatically Collected Information

When you browse our website, Shopify and our service providers may automatically collect certain information, including:

IP address
Browser type
Device information
Pages visited
Time spent on the website
Referring websites
Cookies and similar technologies

This information helps us improve our website and customer experience.

Information We Do Not Collect

Because we provide digital services only, we generally do not request information related to:

Shipping addresses for product delivery
Delivery instructions
Warehouse or freight information
Government-issued identification
Passwords
Banking credentials

We collect only the information reasonably necessary to provide our services and process your order.

How We Use Your Information

We may use your information to:

Process and manage your orders
Deliver digital artwork and services
Communicate with you regarding your project
Respond to customer support requests
Process payments through secure payment providers
Improve our website and services
Prevent fraud and unauthorized activity
Comply with legal and regulatory obligations

We do not sell or rent your personal information to third parties.

Shopify

Our store is hosted on Shopify Inc.

Shopify provides the e-commerce platform that allows us to sell our digital services securely online.

When you place an order, Shopify may collect and process information necessary to:

Process your purchase
Prevent fraud
Maintain store security
Complete payment transactions
Provide order management services

Your information is handled in accordance with Shopify's own Privacy Policy.

Payments

Payments are securely processed through Shopify Payments or other trusted payment providers available on our store.

Vector Tracing Pro does not store your full credit card or debit card information on our servers.

Payment information is securely processed by certified third-party payment providers.

Cookies

Our website uses cookies and similar technologies to:

Remember your preferences
Improve website performance
Analyze website traffic
Enhance your browsing experience
Support Shopify store functionality

Most browsers allow you to disable cookies; however, doing so may affect certain website features.

Analytics

We may use analytics tools, including Google Analytics and Shopify Analytics, to better understand how visitors use our website.

Analytics data may include:

Device information
Browser information
Website usage
Visitor behavior
General geographic region

This information is used only to improve our services and website performance.

Uploaded Files

Any artwork, logos, images, or files you upload are used solely for completing your requested project.

We do not claim ownership of your files.

Only authorized team members who are working on your project may access your uploaded materials.

Data Sharing

We may share limited information with trusted service providers only when necessary to operate our business, including:

Shopify
Payment processors
Email service providers
Analytics providers
Fraud prevention services

These providers may process information only as necessary to perform services on our behalf.

We do not sell customer data.

Data Retention

We retain customer information only for as long as reasonably necessary to:

Complete your order
Provide customer support
Maintain order history
Meet accounting, tax, and legal requirements
Resolve disputes

When information is no longer required, it is securely deleted or anonymized where reasonably practicable.

Data Security

We use commercially reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we take appropriate precautions, no method of internet transmission or electronic storage is completely secure.

Your Privacy Rights

Depending on your location, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information where applicable
Object to certain processing activities
Withdraw consent where legally permitted

To exercise these rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.